Operational decision-support only. HDCC does not replace SSA/DDS requirements, legal advice, or professional judgment. It does not store claimant records or sensitive case information.

Dashboard

Intake Control Desk

Identify the claim type, organize the facts, flag technical and priority issues, and determine whether the case is ready to move into Initial-stage control.

IntakeIntake Control Desk
Question

Intake Control Desk

What program / claim type is this?

Identify the claim type first. If concurrent, Title II and Title XVI are tracked separately — do not treat a concurrent claim as one undifferentiated claim. If the title is unknown, route to verification rather than guessing.

Step 1 of pathway