Dashboard
Intake Control Desk
Identify the claim type, organize the facts, flag technical and priority issues, and determine whether the case is ready to move into Initial-stage control.
IntakeIntake Control Desk
Question
Intake Control Desk
What program / claim type is this?
Identify the claim type first. If concurrent, Title II and Title XVI are tracked separately — do not treat a concurrent claim as one undifferentiated claim. If the title is unknown, route to verification rather than guessing.
Step 1 of pathway